Hiawatha Island Software Company creates all new installs using the new Windows Installer Service.  Installing applications with the Windows Installer Service allows HiSoftware to take advantage of the new features in Windows 2000 and will allow for organizations to lower the total cost of ownership (TCO), have the safety of installation rollbacks and other new and exciting features.

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Frequently Asked Questions

  • What is the Windows Installer?
    The Windows Installer service is an operating system component from Microsoft.  It is included in Windows 2000 and will also be provided as a service pack for the Windows 95, Windows 98, and Windows NT 4.0 operating systems.  With the Windows Installer, the operating system has greater control over the installations of software programs.  HiSoftware is including the Windows Installer on new installs.

  • Why is HiSoftware converting all the installations over to the Windows Installer when the old setups worked fine?
    The Windows Installer Service is the new standard from Microsoft.  In order to receive the Designed for Windows 2000 logo certification, Microsoft is requiring that installations be developed with the Windows Installer.  After further investigation by HiSoftware, our engineers believe that the Windows Installer represents a positive step forward.

  • The new software installations seem to install to the PROGRAM FILES directory by default.  Can I change this?
    Microsoft Designed for Windows 2000 logo certification requires that software installations install to the Program Files directory by default.  During installation, you can change this path by selecting the Custom option during installation.

  • HiSoftware used to include more shortcuts in the start menu such as a link to the HiSoftware web site, a link to the User’s Guide and program help.  How come those links are no longer there?
    In order to meet Microsoft Designed for Windows 2000 logo requirements, those shortcuts are no longer allowed.

  • I have heard that the Windows Installer allows you to repair an application.  How can I do that with the Windows Installer?
    Select the Add/Remove Programs icon from Windows Control Panel.  Select the software component in the list and double click on it.  If the program was designed with the Windows Installer, a dialog box will appear with the options of Repair, Modify or Remove.

  • Do I need to save the installation files I downloaded from the web?
    Yes, in order to Repair, modify or remove the program, the Windows Installer needs access to the MSI file included in the installation files.  Repairing or modifying the programs also requires the data files.

  • Help, I have deleted the installation files and I am trying to remove the program and the Windows Installer is prompting me for the location of the MSI file. 
    A cached copy of the MSI file is stored in the Windows\Installer directory (or Winnt\Installer).  Point the installer to that directory.  You will not be able to modify or repair the installation without the data files but you will be able to remove the installation.

  • Will the size of the downloaded installs increase?
    Yes, the size of the installs will increase by about 1 MB.  This is because the latest version of the Windows Installer for Windows 95/98 and Windows NT 4 is included with every HiSoftware install per Microsoft’s recommendation.

  • Will the new HiSoftware installs require a reboot?
    Usually not. The new HiSoftware installs include version 1.1 of the Windows Installer.  If the user’s system does not have the latest version of the installer (e.g. Windows 95/98 and Windows NT 4) then the installation installs the Windows Installer and then continues the installation of the HiSoftware product.  If the user’s system has version 1.0 of the Windows Installer, then the installation will prompt for a reboot to complete the upgrade of the Windows Installer and the installation of the HiSoftware product will continue upon restart of the system.

  • Why is there an extra PDF file in the installation directory that cannot viewed in Adobe Acrobat? 
    The extra PDF file is a package definition file that is used by Microsoft SMS Server.  Though the extension is the same as an Acrobat file, this PDF file is not a viewable text style document.

  • Where can I learn more about the Windows Installer?
    You can learn more about the Windows Installer from Microsoft’s web site. and from InstallShield