| HiSoftware Product
Support Solutions are designed to allow for
the best user experience and to allow IT
departments to clearly plan support
requirements for their organization. The
Information below provides a current snap
shot of support available by product and
product version. Enhanced Support and
services can be acquired from HiSoftware.
HiSoftware Support Options and Service Level
Contracts
HiSoftware provides a variety of resources
to support our customers in the use of our
products, including; extensive help, product
manuals and documentation, user guides,
quick start guides and self-guided
demonstrations.
Additional Service Level Contracts are
available. Support Contracts may be
purchased along with the HiSoftware Solution
that you are licensing. Support Incidents
may be purchased individually, in support
Packs or through Support Contact agreements.
Please ask your HiSoftware Sales
Representative for Pricing.
- Standard Support - included with all
licenses
Telephone Technical support or Online
Support for installation issues is
available from 8:00am–5:00pm EST.
- Priority Online Support
This is an online offering, the support
scenarios that can be easily described in
writing are best suited for this offering.
Priority
Online Support FAQs
- Support Incident*
Call for Pricing. *A Support Incident is
a specific technical issue which our
support team assists you in resolving.
The incident must be "defined" in order
to qualify for this program.
Please ask your HiSoftware Sales
Representative for Pricing.
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