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HiSoftware support solutions are designed to provide the best user experience
and to allow IT departments to clearly plan support requirements for their organization.
The information in the table below provides an overview of current versions and support available by product
and product version. Enhanced support and services can be acquired from HiSoftware.
Product Support Life-cycle Definitions: - Full Support:
Feature packs, installation support, and product enhancements are being developed, and external references are maintained. - Supported:
Product is still supported but no longer being developed. For new features and feature
packs the customer would need to upgrade. - Limited Support:
Product is three releases back. For specific problems or corruptions new installs
are available via online or email support requests. You can contact HiSoftware to
acquire contracted support (Extended Support) - Not Supported:
The product is no longer supported via normal technical support, however, you can
contact HiSoftware to acquire contracted support (Extended Support)
If you require a software upgrade please contact support@hisoftware.com. Maintenance (Software Subscription) is available at the time
of purchase which can greatly decrease the solution cost over time. Contact your HiSoftware sales representative for more information. Maintenance can not be purchased instead
of an upgrade.
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Current Product Versions and Support Status |
Server-based Enterprise Solutions
Listing of current versions and support available for all server-based Enterprise software solutions.
|
 | HiSoftware Compliance Sheriff Current Version 4.x
HiSoftware Compliance Sheriff Current Version 4.x |
Compliance Sheriff Version
|
Support Status
| |
4.x
|
Full Support
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3.x
|
Full Support
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2.x
|
Supported
| |
1.x
|
Not Supported
|
*Contact HiSoftware
for information on Version Upgrades. |
| HiSoftware Compliance Sheriff for SharePoint Current Version 4.x HiSoftware Compliance Sheriff for SharePoint Current Version 4.x |
Compliance Sheriff Version
|
Support Status
| |
4.x
|
Full Support
| |
3.x
|
Full Support
| |
2.x
|
Supported
| |
1.x
|
Not Supported
|
*Contact HiSoftware
for information on Version Upgrades. |
| AccMonitor Compliance Server - No Longer Supported
AccVerify Server 2.x Users please see comments on AccMonitor 2.x Support Status
AccVerify Server 2.x Users please see comments on AccMonitor 2.x Support Status |
AccMonitor Version
|
Support Status
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6.x last version of AccMonitor
|
Not Supported - HiSoftware has replaced the AccMonitor product line with Compliance Sheriff.
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6.x
|
Not Supported
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5.x
|
Not Supported
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4.x
|
Not Supported
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3.x
|
Not Supported
| |
2.x
|
Not Supported / Includes AccVerify Server - Features were included in AccMonitor
3.x Free Upgrade was provided. Please contact customer support if you did not get
this update.
| |
1.x (Released 1999)
|
Not Supported
| |
| HiSoftware Web Site Monitor Current Version 9.0.0.12* Release Date 4/2005
* Version went from 2004 1.9 to Release 9 as a numbering alignment with Link Validation
Core
HiSoftware Web Site Monitor Current Version 9.0.0.12 |
HiSoftware Web Site Monitor Version
|
Support Status
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9.x
|
Not Supported
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1.x
|
Not Supported
| |
Developer Desktop Solutions
Listing of all of current versions and support available for all desktop-based software solutions.
|
| AccVerify® and AccRepair® 11 - Current Version 11.0 Release 4/2009 AccVerify® and AccRepair® 11 - Current Version 11.0 Release 4/2009 |
AccVerify/AccRepair Version
|
Support Status
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11.0
|
Full Support
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10.0
|
Supported
| |
DS2 2005
|
Limited Support
| |
DS2 2004/7.x
|
Not Supported
| |
DS2/6.x
|
Not Supported
| |
5.x
|
Not Supported
| |
4.x
|
Not Supported
| |
3.x
|
Not Supported
| |
2.x
|
Not Supported
| |
1.x
|
Not Supported
|
*Contact HiSoftware
for information on Version Upgrades. |
| Hi-Caption Studio (Includes Hi-Caption Viewer and AccRepair for Flash) - No Longer
Supported Hi-Caption Studio (Includes Hi-Caption Viewer and AccRepair for Flash) - No Longer Supported |
Hi-Caption Version
|
Support Status
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8.0
|
Not Supported
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DS2 (4.x)
|
Not Supported
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2.x
|
Not Supported
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1.x
|
Not Supported
| |
Metadata Management Solutions
Listing of all of current versions and support available for Metadata Management software solutions.
|
| TagGen Office - Released January 2005 - No Longer Supported
TagGen Dublin Core Edition is now only included in TagGen Office. TagGen Dublin
Core 5.x is still supported and 4.x has Limited Support. Previous Editions are not
supported. Now includes TagGen Server and TagGen Catalog
TagGen Dublin Core Edition |
TagGen Office Version
|
Support Status
| |
2005 (8.x)
|
Not Supported
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2004 (7.x)
|
Not Supported
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2003 (6.x)
|
Not Supported
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2002 (5.x)
|
Not Supported
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4.x
|
Not Supported
| |
3.x
|
Not Supported
Includes all Individual Products pre-office offering
| |
2.x
|
Not Supported
Includes all Individual Products pre-office offering
| |
1.x (Released 1996)
|
Not Supported
Includes all Individual Products pre-office offering
| |
Link Validation
Listing of all of current versions and support available for Link Validation solutions. |
| Link Validation Utility - Available with AccVerify DS2 - Released October 2005 -
No Longer Supported
Site Management Link Validation |
Link Validation Utility Version
|
Support Status
| |
9.x
|
Not Supported
| |
1.x-8.x
|
Not Supported
| |