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* HiSoftware® Web Content Quality and Compliance Services
 
 
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At HiSoftware, we use technology to solve business problems. We pioneered searchability, accessibility, metadata and privacy solutions throughout the 1990's, providing sophisticated easy-to-use solutions for advanced searchability, document management, accessibility, content policy implementation and testing. HiSoftware has the knowledge, infrastructure and capacity to help businesses and government organizations manage the complexities of creating and publishing high quality content to maximize business results.
 
Web Content Quality Services
Organizations can use the complete service listed below or individual services. Additionally, HiSoftware Consultants are available to train your Quality Response teams.

Business & Requirements Analysis Document / Training Plan
HiSoftware will provide a business and requirements analysis document which will include a combination of business requirements, system architecture designs, assessment reports, status reports, test plans and strategies, project management forms, end user and maintenance documents as deemed necessary by your organization. Additionally, project plans will be created to serve as a baseline against which to measure progress and to understand what corrective actions the management team will need to take.

In conjunction with the development of the requirements document, a comprehensive training plan will be created to facilitate scheduling activities, HiSoftware will work with your trainers and designated personnel to develop a training schedule and protocol per your requirements.


Identify & Assess
HiSoftware will work with your staff to train organizations in the use of AccVerify and AccRepair. Additionally, HiSoftware will work with your staff to identify and report departmental Web sites, intranets, or extranets requiring remediation. HiSoftware will also work with your staff to use AccVerify and AccRepair to assess and report violations and determine the tasks required to achieve conformity. HiSoftware will conduct an automated Internet & intranet analysis to ascertain the scope of conversion to accomplish conformity. This assessment will cover total pages, media type(s) and any “special” circumstances.

HiSoftware will prepare a detailed project schedule with prioritization of the work to be done, resource allocations, specific milestones & dates. The project management plan will include the schedule, define risks, recommend a change control and configuration management methodology, as well as a method for issue handling and resolution tracking. The plan will also cover the generation and distribution of secure progress reports configurable to match the specific requirements of each organizational component.


Correct
HiSoftware will provide technical assistance in correcting and reporting of all Quality and Usability violations through a combination of automated correction and manual intervention to achieve compliance with the Custom or "Well Known" site quality standards through the use of AccVerify and AccRepair, and HiSoftware consulting services.


Test & Deploy
HiSoftware will provide technical assistance in thoroughly testing each remediated Web site or component prior to deployment of your organizations applications.  Based on feedback from a limited number of identified users who serve as testers, HiSoftware will fine tune the solution (if needed) and assist your organization in any migration with or from existing systems. Additionally, HiSoftware will maintain an ongoing list of problems and risks associated with the project. Focus will be on risk analysis and risk mitigation, which will be documented and provided to the responsible Company Project Coordinator.


Ongoing Compliance & Maintenance
Throughout the course of the project, HiSoftware will provide extensive knowledge transfer to your organizational technical support staff to ensure incorporation of development methodologies and standards as a part of all future organizational application solutions.


Some Specific Areas of Testing
The following areas of testing represent some of the specific areas of content quality testing services that HiSoftware performs.

Searchability
The HiSoftware Searchability Report allows AccVerify users to validate content for proper quality as related to searchability, based on practical and accepted indexing guidelines. Indexed Internet, extranet, intranet or any other location of content determines content relevance when requested by a search mechanism. This could be an internal search engine or public search engine such as AltaVista, MSN, Google, etc...
Privacy & Exposure
The HiSoftware Web Site Exposure Report allows AccVerify users to validate content for proper quality as related to Privacy, HIPAA-related policies, intellectual property guidelines, general corporate policy, and usability policy. These checkpoints are based on practical and accepted guidelines.

Adhering to privacy legislation is quickly becoming a top concern
for companies around the globe.  Example legislation worldwide:

  • The Gramm-Leach-Bliley Act of 1999
  • The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
  • The Children's Online Privacy Protection Act of 1998 (COPPA)
  • The European Union Data Protection Directive of 1998
  • Custom Corporate Policy Guidelines
Site Quality - User Experience
The HiSoftware Site Quality Reports allows AccVerify users to validate content specific site quality factors that can attribute to poor functionality of a site and/or poor user experience if not corrected, such as:
  • Slow Loading Pages/Max File Size
  • Missing or Repeated Title Elements in HTML
  • Repetitive Anchor Text Errors
  • NOSCRIPT Missing Error Report
  • Links to All Specific File Types other then HTML
  • Link Report to all Data Tables in Web Site
Site Quality - Bad, Missing or Error Generating Links
The HiSoftware Site Quality Reports allows AccVerify users to validate content specific site quality factors that can attribute to poor functionality of a site and/or poor user experience if not corrected, such as:
  • Broken/Invalid Links
  • Missing Pages
  • Server Errors by Link/Page
  • Errors to linked Multimedia
  • Errors to Linked Download Files
  • Specific Errors to any file other then HTML
Custom Checks/Corporate Standards
Custom checks allow AccVerify users to ensure that diverse document authors create and maintain content that meets with the “common look and feel” for the corporate Web presence, and that all content complies with organizational standards and policies. Keep up with ever-changing Web technologies and standards. Custom Guidelines and Policies for all content including but not limited to: HTML, XHTML, SVG, XML and any other text or element based content.

Building Custom Test Suites for your organization or downloading existing test suites

Metadata
The HiSoftware Web Site Quality/Metadata Policy Report allows AccVerify  users to validate content for proper quality as related to valid metadata contents that promote document identification more than searchability. These checkpoints are based on practical and accepted guidelines. HiSoftware provides a predefined metadata test suite. You can modify this or create new test suites to match your organizations requirements.