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At HiSoftware, we
use technology to
solve business
problems. We
pioneered
searchability,
accessibility,
metadata and privacy
solutions throughout
the 1990's,
providing
sophisticated
easy-to-use
solutions for
advanced
searchability,
document management,
accessibility,
content policy
implementation and
testing. HiSoftware
has the knowledge,
infrastructure and
capacity to help
businesses and
government
organizations manage
the complexities of
creating and
publishing high
quality content to
maximize business
results.
Web Content Quality
Services
Organizations can
use the complete
service listed below
or individual
services.
Additionally,
HiSoftware
Consultants are
available to train
your Quality
Response teams. |
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Business &
Requirements
Analysis
Document /
Training Plan
HiSoftware will
provide a
business and
requirements
analysis
document which
will include a
combination of
business
requirements,
system
architecture
designs,
assessment
reports, status
reports, test
plans and
strategies,
project
management
forms, end user
and maintenance
documents as
deemed necessary
by your
organization.
Additionally,
project plans
will be created
to serve as a
baseline against
which to measure
progress and to
understand what
corrective
actions the
management team
will need to
take.
In
conjunction with
the development
of the
requirements
document, a
comprehensive
training plan
will be created
to facilitate
scheduling
activities,
HiSoftware will
work with your
trainers and
designated
personnel to
develop a
training
schedule and
protocol per
your
requirements.
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Identify &
Assess
HiSoftware will
work with your
staff to train
organizations in
the use of
AccVerify and
AccRepair.
Additionally,
HiSoftware will
work with your
staff to
identify and
report
departmental Web
sites,
intranets, or
extranets
requiring
remediation.
HiSoftware will
also work with
your staff to
use AccVerify
and AccRepair to
assess and
report
violations and
determine the
tasks required
to achieve
conformity.
HiSoftware will
conduct an
automated
Internet &
intranet
analysis to
ascertain the
scope of
conversion to
accomplish
conformity. This
assessment will
cover total
pages, media
type(s) and any
“special”
circumstances.
HiSoftware will
prepare a
detailed project
schedule with
prioritization
of the work to
be done,
resource
allocations,
specific
milestones &
dates. The
project
management plan
will include the
schedule, define
risks, recommend
a change control
and
configuration
management
methodology, as
well as a method
for issue
handling and
resolution
tracking. The
plan will also
cover the
generation and
distribution of
secure progress
reports
configurable to
match the
specific
requirements of
each
organizational
component.
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Correct
HiSoftware will
provide
technical
assistance in
correcting and
reporting of all
Quality and
Usability
violations
through a
combination of
automated
correction and
manual
intervention to
achieve
compliance with
the Custom or
"Well Known"
site quality
standards
through the use
of AccVerify and
AccRepair, and
HiSoftware
consulting
services.
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Test & Deploy
HiSoftware will
provide
technical
assistance in
thoroughly
testing each
remediated Web
site or
component prior
to deployment of
your
organizations
applications.
Based on
feedback from a
limited number
of identified
users who serve
as testers,
HiSoftware will
fine tune the
solution (if
needed) and
assist your
organization in
any migration
with or from
existing
systems.
Additionally,
HiSoftware will
maintain an
ongoing list of
problems and
risks associated
with the
project. Focus
will be on risk
analysis and
risk mitigation,
which will be
documented and
provided to the
responsible
Company Project
Coordinator.
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Ongoing
Compliance &
Maintenance
Throughout the
course of the
project,
HiSoftware will
provide
extensive
knowledge
transfer to your
organizational
technical
support staff to
ensure
incorporation of
development
methodologies
and standards as
a part of all
future
organizational
application
solutions.
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Some Specific
Areas of Testing
The following
areas of testing
represent some
of the specific
areas of content
quality testing
services that
HiSoftware
performs.
Searchability
The HiSoftware Searchability Report allows
AccVerify users to validate content for proper quality as related to searchability, based on practical and accepted indexing guidelines.
Indexed Internet, extranet, intranet or any other location of
content determines content relevance when requested by a search
mechanism. This could be an internal search engine or public search
engine such as AltaVista, MSN, Google, etc...
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Privacy &
Exposure
The HiSoftware Web Site Exposure
Report allows AccVerify users to validate content for proper quality
as related to Privacy, HIPAA-related policies, intellectual property
guidelines, general corporate policy, and usability policy. These
checkpoints are based on practical and accepted guidelines.
Adhering to privacy legislation is
quickly becoming a top concern
for companies around the globe. Example legislation worldwide:
- The Gramm-Leach-Bliley Act of 1999
- The Health Insurance Portability and
Accountability Act of 1996 (HIPAA)
- The Children's Online Privacy
Protection Act of 1998 (COPPA)
- The European Union Data Protection
Directive of 1998
- Custom Corporate Policy Guidelines
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Site Quality
- User
Experience
The HiSoftware Site Quality Reports
allows AccVerify users to validate content specific site quality
factors that can attribute to poor functionality of a site and/or
poor user experience if not corrected, such as:
- Slow Loading Pages/Max File Size
- Missing or Repeated Title Elements in
HTML
- Repetitive Anchor Text Errors
- NOSCRIPT Missing Error Report
- Links to All Specific File Types other
then HTML
- Link Report to all Data Tables in Web
Site
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Site Quality
- Bad, Missing or Error Generating Links
The HiSoftware Site Quality Reports
allows AccVerify users to validate content specific site quality
factors that can attribute to poor functionality of a site and/or
poor user experience if not corrected, such as:
- Broken/Invalid Links
- Missing Pages
- Server Errors by Link/Page
- Errors to linked Multimedia
- Errors to Linked Download Files
- Specific Errors to any file other then
HTML
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Custom
Checks/Corporate Standards
Custom checks allow AccVerify users to ensure that diverse document
authors create and maintain content that meets with the “common look
and feel” for the corporate Web presence, and that all content
complies with organizational standards and policies. Keep up with
ever-changing Web technologies and standards. Custom Guidelines and
Policies for all content including but not limited to: HTML, XHTML,
SVG, XML and any other text or element based content.
Building Custom Test Suites for your organization or downloading
existing test suites
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Metadata
The HiSoftware Web Site Quality/Metadata
Policy Report allows AccVerify users to validate content for
proper quality as related to valid metadata contents that promote
document identification more than searchability. These checkpoints
are based on practical and accepted guidelines. HiSoftware provides
a predefined metadata test suite. You can modify this or create new
test suites to match your organizations requirements.
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